How to Fulfill Orders on Shopify

Fulfilling orders is a pivotal step in the e-commerce process. Once a customer has placed an order, it’s up to the store owner to ensure that the product reaches its destination promptly and accurately. If you’re using Shopify, the platform offers a streamlined system for order fulfillment. In this guide, we’ll walk you through the steps to ensure your products get into the hands of your customers efficiently.

1. Accessing Your Orders

Before you can fulfill an order, you need to access it:

  • Log in to your Shopify admin dashboard.
  • On the left sidebar, click on “Orders.”
  • Here, you’ll see a list of all orders placed on your store. They’ll be categorized by their status: Unfulfilled, Partially Fulfilled, or Fulfilled.

2. Reviewing Order Details

Before fulfilling, always review the order details:

  • Click on the order number or the customer’s name to view the order’s specifics.
  • Check the products ordered, quantities, shipping address, and any special notes or instructions provided by the customer.

3. Preparing the Product for Shipment

  • Based on the order details, gather the products from your inventory.
  • Package the items securely, ensuring they’re protected during transit. Include any necessary packing slips or invoices.
  • If you’re offering branded packaging, ensure that the packaging reflects your brand’s aesthetics and values.

4. Fulfilling the Order in Shopify

  • Once the product is packaged and ready for shipment, return to the order details page on Shopify.
  • Click the “Fulfill” button.
  • If you’re shipping multiple products and only some are ready to ship, you can choose to fulfill only specific items. This is known as a “partial fulfillment.”
  • Enter the tracking number (if available) provided by your shipping carrier. This allows both you and the customer to track the shipment’s progress.
  • Choose the shipping carrier from the dropdown list. If your carrier isn’t listed, you can select “Other.”
  • Click “Fulfill items” to complete the process.

5. Notifying the Customer

  • Once you’ve fulfilled the order, Shopify will automatically send a notification email to the customer, informing them that their order is on its way.
  • This email will include the tracking number (if provided) and a link to track the shipment.
  • Ensure that your notification emails are set up and branded appropriately. You can customize these emails in the “Settings” > “Notifications” section of your Shopify dashboard.

6. Managing Partial Fulfillments

If an order contains multiple products and you’ve only shipped some of them:

  • Follow the steps above, but during the fulfillment process, select only the items you’re shipping.
  • The order status will show as “Partially Fulfilled” until all items are shipped.
  • Once all items are shipped, the status will automatically update to “Fulfilled.”

7. Handling Returns and Refunds

Despite your best efforts, there may be times when a customer wishes to return a product:

  • In your Shopify dashboard, navigate to the specific order.
  • Click “Refund” to process a return and refund.
  • Enter the quantity of items being returned and the refund amount.
  • Click “Refund” to complete the process.


Fulfilling orders efficiently and accurately is crucial for maintaining customer trust and ensuring repeat business. With Shopify’s intuitive system, order fulfillment becomes a seamless process, allowing store owners to focus on delivering exceptional products and customer experiences. As you grow and scale, consider integrating with third-party logistics providers or fulfillment centers to further streamline operations.